With the integration of voice, data and video technologies, Project One works closely with cable, wireless and satellite companies to deliver value-added content and expanded services to subscribers.
- Mobile Apps Development
- IPTV and IP Video
- Provisioning Systems
- Digital Set Top Box Programming
- OSS / BSS Telecom Applications
- Audience Research & Measurement
- Integrated Billing Systems
- CRM / Customer Care / Contact Centers
- Data Warehouse / Business Intelligence / Customer Analytics
Headend Systems - Video Engineering - provided engineering support to expand the R&D Lab environment for testing and deploying new cable television products & services. This included expertise in DNCS, QAM, MUX, Video-on-Demand, RF technologies, iTV, MPEG-2 and MPEG-4.
Audience Research - Advanced Analytics - analyzed viewership data extracted from digital set top boxes to enhance targeted advertising and marketing campaigns in order to strengthen customer loyalty and retention. Provided Research Analysts, SAS Developers, MicroStrategy Developers and Q/A Analysts.
Mobile/WiFi Video Streaming - Project Management - coordinated the efforts of the Engineering, Development & Product Teams in launching a new wireless app (iPad, iPhone, Droid, Blackberry, etc.) that integrates video and live television streams, allowing subscribers to view programs and remotely control the set top box using WiFi technology.
Digital Set Top Box – Q/A Testing - performed testing of new O/S releases for digital set top converter boxes prior to deployment into production for cable television subscribers. This included testing manufacturer firmware and microcode changes and its impact on signal processing, video-on-demand, digital video recordings, remote controllers, interactive games, etc.
Interactive Television Commerce – Applications Architecture - created a t-Commerce, television-based architecture to support interactive sales transactions in a B2C environment. Project One provided expertise in n-tier web services architecture along with payment technologies experience to develop a common interface platform that provided the building blocks for constructing end-to-end applications for advertising, selling and payment collections for consumer products and services.
Telecommunications Billing – Billing Analysis - supplied a Telecom Billing Analyst to perform analysis, verification and metrics reporting of all voice & data telecom vendors including carrier billing, validation of interconnecting trunking inventories, circuits, surcharges, least cost routing algorithms, traffic & usage trends, etc. Downloaded external databases into spreadsheets for performing statistical analysis, management reports and producing charts & graphs.
Caller ID on TV – Software Engineering - implemented a Caller-ID on TV feature that provides home television viewers the convenience of knowing who is calling by displaying the caller’s phone number and name on the television screen. Project One supplied Java/J2EE/Oracle web services programming staff to assist in the design & development of this feature which was rolled out to 1+ million customers.
Customer Care & Billing – Business Analysis – provided CableData, DST Innovis/Amdocs applications expertise for integration with Oracle Financials. Responsibilities included requirements gathering, process & workflow re-engineering, development of functional specifications, user acceptance criteria and liaison with business users and technical staff.
Operational Support – UNIX Systems Administration – to assist our client with the rollout of new services resulting in increased service demand, Project One provided additional Sun/Unix, WebLogic, Apache Tomcat systems administration production support to help balance the workload of existing staff and resolve open issues more quickly.
Provisioning Systems – UX/UI Analysis - created a new user interface to front-end internal provisioning systems that enabled call center/customer services representatives to more efficiently handle service calls, setups, changes & terminations for broadband, digital television and VoIP subscribers. This new interface also combines separate customer information from distributed systems into a single, comprehensive screen.